General terms and conditions of use
Download / print the document:These conditions are regulated by the legislation of Hungary and the European Union.
1. The operator of the web store
The webshop available at meminky.com available at
WeLoveShirts Limited Liability Company
Abbreviated name: WeLoveShirts Kft.Company registration number: 03-09-127585 – Registry Court of the Kecskemét General CourtTax number: 24902724-2-03Headquarters: 6000 Kecskemét, Nagy Lajos király körút 34.Business location: 6000 Kecskemét, Ceglédi út 99.(hereinafter: Service Provider).
Service provider bank account details:
Account-holding financial institution: OTP Bank Plc.Payment reference number: 11732002-23541292-00000000IBAN: HU83 1173 2002 2354 1292 0000 0000SWIFT code: OTPVHUHB
The commercial activity of the Service Provider has been registered:
N4512-7 / 2019. No. Kecskemét County City Mayor’s Office Authority Office Administration Department
Chamber registration number:
BA24902724 – Bács-Kiskun County Chamber of Commerce and Industry
2. Customer service
Users can contact the Service Provider’s customer service at the following contacts:
2.1. In person:
6000 Kecskemét, Ceglédi út In the shop at number 99 during opening hours:
Monday to Friday from 09:00 to 17:00
2.2. By telephone:
Phone number: +36 76 200 249 – the call is not charged!
Available Monday through Friday from 9 a.m. to 5 p.m.
2.3. In e-mail
E-mail address: [email protected]
Message: a messaging option available under “Contact” on the website.
The Service Provider will respond to e-mails received in this way within 2 working days of arrival.
3. Hungarian Law Provision
3.1. The service provided by the Provider operating the website accessible at the above-defined internet address (hereinafter: website) originates from Hungary and is directed towards the European Union. Within the framework of this agreement, Hungarian law shall apply to the provision of the service, the Provider, and the Users, with particular regard to
– Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, as well as Directive 2009/22/EC,– Act V of 2013 on the Civil Code (hereinafter: Civil Code),– Act CLXIV of 2005 on Trade,– Act CLV of 1997 on Consumer Protection,– Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses,– Act XLVIII of 2008 on the basic conditions and certain limitations of commercial advertising activities,– Act CVIII of 2001 on certain issues of electronic commerce services and information society services,and Government Decree No. 19/2014 (IV. 29.) of the Ministry for National Economy on the procedural rules for handling warranty and guarantee claims for goods sold within the framework of a consumer and business contract.
3.2. The dates and time intervals mentioned in these general terms and conditions (hereinafter: terms and conditions or T&C) are to be understood according to Central European Time.
3.3. During the working days, public holidays, and rest days mentioned in these terms and conditions, Hungarian working days, public holidays, and rest days shall be understood.
4. Scope and Parties of General Terms and Conditions
4.1. These terms and conditions apply to the services available on the website, the use of the website, and the purchase of products available in the online store on the website.
4.2. The parties to the contract are:
4.2.1. The Service Provider identified above, as the operator of the website and seller of the products.
4.2.2. The User, as the buyer ordering products from the online store and the person visiting the website's web pages. The User may be any legally capable natural or legal person, including legal entities without legal personality, including foreign legal entities, provided that they accept the contractual terms formulated here and acknowledge them as binding upon themselves. A Consumer User is a natural person User who acts outside the scope of their profession, independent occupation, or business activity. A contract concluded within the framework of these terms and conditions may be concluded by a legally incapacitated person or a person with limited legal capacity in accordance with the provisions of the Civil Code.
4.3. The terms and conditions are valid from their placement on the website and are valid for an indefinite period.
5. General Information on Contracts Concluded Electronically Between Absent Parties
5.1. Users can obtain information about the essential properties of the products available for order in the online store by referring to the pages describing the properties of the products in the online store before placing an order.
5.2. The language of the contract is English.
5.3. Orders placed on the website constitute a declaration of intent made in the form of conclusive conduct.
5.4. The Service Provider is obliged to confirm the receipt of the order without delay electronically. If the confirmation is not received by the User within 48 hours, the User shall be released from the obligation to make an offer.
5.5. The concluded contract does not qualify as a written contract, and the Service Provider does not archive it, nor will it be available in writing in the future.
5.6. The Service Provider has not subjected itself to a code of conduct, so it is not available.
5.7. Before sending the order, the User shall receive information during the order steps about the current shipping fees and any shipping restrictions, as well as the possible payment methods.
6. Registration
6.1. Registration is free of charge.
6.2. User can register by clicking on the icon representing the profile on the website, then filling out the form that appears under the label „REGISTRATION”, accepting the terms and conditions of this agreement, and marking the data processing declaration, and finally clicking on the button labeled „REGISTRATION”. During the ordering process, there is also the option to register simultaneously by marking the declaration next to the label „Create Account”.
În timpul plasării comenzii, este posibilă înregistrarea, prin marcarea declarației de intenție de a crea un cont, alături de mențiunea „Crearea contului”.
6.3. Valid registration requires User to provide real data and contact information. If it is determined that the registration was made with false information, the Service Provider is entitled to delete it. In this case, the Service Provider is not liable for any consequences.
6.4. The Service Provider may delete valid registration without liability for consequences if the deleted User has misused the website in bad faith or otherwise violated the terms and conditions of this agreement.
6.5. The deletion of registration by the Service Provider for the reasons stated above does not affect the orders already fulfilled by both Parties. In the event of deletion for the reasons mentioned, if the Service Provider has not yet commenced performance, it may unilaterally decide whether to perform, provided that the reason for deletion does not prevent it. If the Service Provider does not fulfill the order and the User has already paid, the Service Provider will refund the amount paid by the User. If the User's behavior, which caused the deletion, caused damage to the Service Provider, the latter is entitled to withhold the amount of damage from the refund amount.
6.6. User may initiate the deletion of their registration at any time by sending an email message to the Service Provider, which the Service Provider will execute without delay – but no later than within 10 days.
6.7. The deletion of registration may be necessitated by User's requests related to data processing that result in the deletion of User's personal data processed for registration purposes, or prohibit such use. User can find more information about this in the data processing information.
6.8. The deletion of User's registration in response to their requests as described above does not affect the fulfillment of orders validly placed by them.
7. Determination of Purchase Price
7.1. User can find information about the current prices of products on the pages presenting the properties of the products in the online store.
7.2. The purchase prices indicated for the products are gross consumer prices, meaning that the total amount to be paid, including taxes, is visible for each product.
7.3. The purchase price is always understood in Hungarian Forints (HUF).
7.4. The prices do not include shipping costs.
7.5. The Service Provider does not charge packaging costs.
7.6. The order confirmations always include the actual consumer price to be paid and any other costs in their total payable amount.
7.7. The Service Provider reserves the right to change the prices of products visible on the online store's website. Price changes do not affect the prices of already ordered products.
7.8. If an incorrect price appears on the online store's website or in the order confirmation – especially in the case of an obviously erroneous price – then the Service Provider is not obliged to sell the product at the incorrect price. Following an order placed at an incorrect price, the Service Provider offers the User the opportunity to purchase the product at the actual price. If the User does not accept this, the Service Provider is entitled to cancel the order.
8. Placing an Order and Confirmation, Formation of the Contract
8.1. Selection of the Product
8.1.1. User can familiarize themselves with the essential characteristics of the products on the pages presenting the product data of the online store.
8.1.2. User can select the type, color, and size of the desired product on the product page, and then by clicking on the „ADD TO CART” button on the product page, they can place the product in the virtual shopping cart.
8.1.3. If User wishes to order multiple products, they can follow the above steps to place several products into the cart.
8.1.4. If any questions arise about the product before placing the order, the Service Provider's customer service is readily available to assist the User (contact details: as mentioned under „Customer Service” above).
8.1.5. Product, Custom Product, and Customizable Product Definitions
8.1.5.1. Product Definition:
The aggregate of products printed with designs available in the webshop. Our webshop products are individually crafted based on the User's order from the designs uploaded in our webshop's pre-uploaded inventory, after the User selects the available options. We do not have pre-manufactured stock, so the production of these products begins only after receiving the user's order, individually tailored to the User's specified data and personalized needs. Such predefined data includes color, size, and product type (such as style for apparel, or type for phone cases).
8.1.5.2. Custom Product Definition:
Our custom products are entirely based on the User's individual ideas, photos sent to us, or descriptions. These products are created based on non-predefined options and instructions. As a result, the products created in this way and the designs appearing on them are not available or included in our webshop's uploaded inventory. The production of these products is tailored individually to meet the User's needs. We do not have pre-manufactured stock, so the production of these products begins only after receiving the user's order, individually based on the data and personalized needs provided by the User.
8.1.5.3. Customizable Product Definition:
The aggregate of products printed with designs belonging to the MyLife collection available in the webshop. Our customizable products are individually crafted from the designs available in our pre-uploaded MyLife collection in the webshop, after the User selects the available options. The range of available options for these products is broader compared to the Products, as in this case, the User has the possibility to provide, for example, a name or inscription. We do not have pre-manufactured stock, so the production of these products also begins only after receiving the user's order, individually based on the data and personalized needs provided by the User. Such predefined data, personalized needs include, for example, color, size, and product type (style for apparel, type for phone cases).
8.2. Placing the Order and Confirmation, Formation of the Contract
8.2.1. User can place their order online in the online store according to the following steps.
8.2.2. Registration is not a prerequisite for placing an order.
8.2.3. After selecting products and placing them in the cart, User can view the contents of the cart by clicking on the shopping bag icon in the website header.
8.2.4. On the cart content page, User can modify the quantity of selected products by changing the number indicated and can also remove items from the cart by clicking on the „X” icon. User can also select the shipping method, where the shipping cost is displayed. The selection of the shipping method can also be made under the later section „Select Shipping Method!”
8.2.5. Subsequently, by clicking on the „PROCEED TO CHECKOUT” button, User needs to provide their name, billing and shipping address, email address, and phone number.
8.2.6. By clicking on the button labeled „Select Shipping Method!”, User can choose the shipping method, where the shipping cost is indicated. User has the option to order urgent preparation of the product for an additional fee, which service can be ordered by clicking on the checkbox next to „Request urgent preparation”.
8.2.7. Following this, by clicking on the button labeled „Select Payment Method!”, User can choose the payment method.
8.2.8. If User has a gift card, they can enter the gift card number in the field below „Have a gift card? Click here!” and redeem it by clicking on the button labeled „Add Gift Card”.
8.2.9. On the summary page below „Your Cart”, User can see the total summarized consumer price of the entire order, as well as the gross amount of shipping or any other additional costs to be paid by the User, i.e., the total amount payable by the User.
8.2.10. Tools for identifying and correcting input errors prior to submitting the contractual declaration:
8.2.10.1. When incomplete or obviously incorrect data is entered, a warning message appears during the ordering process.
8.2.10.2. Registered Users can modify their personal data related to the order during the ordering process. After logging into the website, they can modify their registration data on their personal profile page by clicking on the profile (depicting a schematic person) icon.
8.2.10.3. The contents, data, and parameters of the cart and order can be checked, modified, or deleted at any time during the ordering process until the order is submitted, as described in the preceding sections of this chapter. The browsing can be done by clicking on the browser's back button or by clicking on the phases of the order process listed in the process diagram at the top of the online store's order process pages.
8.2.11. After reviewing the order details and correcting any input errors, User can successfully place the order by checking the box to accept the terms and conditions of this Agreement and clicking on the button labeled „PLACE ORDER”.
8.2.12. Following the receipt of the order, the Service Provider promptly confirms it to the User via email to the email address provided by the User during the online order. The confirmation includes the total amount payable by the User. If this confirmation is not received by the User within 48 hours from the submission of the User's order, the User is released from the contractual obligation. The confirmation is considered received by the User when it becomes accessible to them (i.e., upon arrival in their email inbox). The receipt of this confirmation does not yet constitute acceptance of the order by the Service Provider.
8.2.13. User has the opportunity under the „CUSTOM T-SHIRT” section to order a custom-designed product by clicking on the button labeled „CONTINUE TO EDITOR” under „ONLINE SHIRT EDITOR”. After selecting the product type, color, and size, User can design the product using the available editor. After creating the customized product, User can place it in the virtual shopping cart by clicking on the „ADD TO CART” button. User can then proceed to the shopping cart by clicking on the shopping cart icon to view the contents of the virtual cart, where they can proceed to payment by clicking on the button labeled „PROCEED TO CHECKOUT”, followed by checking the checkbox next to the copyright declaration that pops up, and then clicking on the button labeled „PROCEED TO CHECKOUT” and by following the previous steps listed for placing an order.
8.2.14. User also has the option under the „CUSTOM T-SHIRT” section to order a product with a pattern displayed on the product as designed by the Service Provider but according to User's specifications. By clicking on the button labeled „CONTINUE TO ORDER” under „WRITE ORDER”, User can fill in the fields for name, email address, phone number, as well as the product type, color, size, and description of the custom product, upload the pattern, select the delivery method, and fill in the shipping address, and then by clicking on the button labeled „SEND ORDER,
8.2.15. Order processing takes place every business day from 9:00 to 17:00 Central European Time. If the order is received by the Service Provider outside of this time interval, it is considered received by the Service Provider at the beginning of the first processing period following the receipt – at the beginning of the first processing period following the arrival of the payment to the Service Provider's bank account in the case of prepayment – and will be processed within 24 hours from that time.
8.2.16. After initiating the order processing, the Service Provider informs the User about the acceptance of the order via email – if the order is accepted. The contract for the purchase of the product is concluded upon the receipt by the User of the email message from the Service Provider confirming the acceptance of the order.
8.2.17. The User is advised by the Service Provider to check the content of the confirmation of order receipt and order acceptance. If the content of any of these confirmations differs from the order, and if the User does not object to the discrepancy within 24 hours of receiving the confirmation, or if the User makes a payment after receiving the confirmation, then the content of the confirmation will prevail. If User notifies the Service Provider of the discrepancy in the confirmation, the Service Provider will examine the notification and, if necessary, correct the order.
8.3. If the user requests the deletion of their registration following an order, it does not affect the fulfillment of previously valid orders placed by them.
8.4. If the user requests the deletion of their data necessary for order fulfillment, or objects to their use for such purposes, the service provider declares their intention to withdraw from the order in that case.
9. Modifying an Order After Placement
9.1. If the User wishes to amend a previously placed order or has provided incorrect information, they must notify customer service as soon as possible. It is important to do this promptly so that the Service Provider can correct the order before fulfillment begins.
9.2. In the event of order correction, the Service Provider will send a new confirmation with the modified content, whereby the agreement is formed accordingly, or in the case of a previously accepted erroneous order, the purchase contract is modified.
10. Payment Terms
10.1. Possible payment methods:
10.1.1. Prepayment by bank transfer:
During the order process, the User can choose this payment method. The necessary transfer details are included in the email confirming the receipt of the order.
10.1.2. Online credit card prepayment:
During the order submission process, payment in advance is made through the online payment service provider selected by the User.
The online credit card payment service is provided by SimplePay. When using this service, the User can make payment with a bank card.
During the payment process, the User provides the bank card details directly and exclusively to OTP Mobil Szolgáltató Kft., 1093 Budapest, Közraktár u. 30-32. (SimplePay), as they will be redirected to the SimplePay page. SimplePay does not share credit card information with the Service Provider.
Additional terms and conditions of online payment are provided in the contract terms of the payment service provider, which the User can familiarize themselves with before making the payment on the payment service provider's interface, to which they will be redirected during the ordering process.
10.1.3. Cash on delivery for delivery
During the order process, the User can choose cash on delivery as the payment method for domestic delivery.
Upon delivery, the User can pay in cash or by bank card to the courier.
11. Delivery Timeframe and Shipping Terms
11.1. Delivery Timeframe
11.1.1. The ordered product will be shipped by the Service Provider to the delivery address provided by the User during the ordering process within the deadline specified in the confirmation of acceptance of the order.
11.1.2. The order will be handed over to the carrier within 1-10 business days following the date of order placement, and delivery within the country will take place within 1 business day. For international delivery, depending on the destination country, the ordered product will be delivered by the carrier within the following delivery deadlines: Austria: 4 business days, Belgium: 5-6 business days, Bulgaria: 5-7 business days, Czech Republic: 3 business days, Denmark: 6-7 business days, Estonia: 5 business days, Finland: 8-9 business days, France: 4-6 business days, Greece: 6-9 business days, Netherlands: 4-5 business days, Croatia: 4-7 business days, Ireland: 6-7 business days, Poland: 4 business days, Latvia: 5 business days, Lithuania: 5 business days, Luxembourg: 5-6 business days, Germany: 5 business days, Italy: 4-5 business days, Portugal: 6 business days, Romania: 4 business days, Spain: 6 business days, Sweden: 6-7 business days, Slovakia: 3 business days, Slovenia: 4 business days.
11.1.3. Express (urgent) production:
Express (urgent) preparation: If the necessary conditions are met, the Service Provider will prioritize the User's order upon request. In this case, the Service Provider will prepare the order within the specified time after accepting the User's request and will either deliver the package containing the order to the courier or make it available for immediate personal pickup at the Service Provider's premises. The fee for express (urgent) preparation is 5 EUR per product. The current duration for the 'urgent' option will be displayed on the cart page when selecting the 'urgent' option.
11.1.4. If the Service Provider is unable to fulfill the order within the specified deadline, the User will be promptly notified of the occurrence of the obstacle to fulfillment.
11.1.5. Product delivery occurs on business days between 08:00 and 17:00. The delivery timeframe will be included in the confirmation email. The Service Provider will inform the User about the delivery time via email or phone. If there are any further questions, the User can coordinate with the Service Provider using the phone number provided in the confirmation email.
11.2. Courier services:
11.2.1. GLS General Logistics Systems Hungary Limited Liability Company
Short name: GLS General Logistics Systems Hungary Ltd.Company registration number: 13-09-111755Tax number: 12369410-2-44Headquarters: 2351 Alsónémedi, GLS Európa u. 2.Mailing address: 2351 Alsónémedi, GLS Európa u. 2.Phone: +36 29 886 670Fax: +36 29 886 610Email: [email protected]: https://gls-group.eu/HU/hu/home
For domestic addresses, the carrier delivers the ordered product to the User within 1 business day from the dispatch date, while for international addresses, delivery takes place within 1-7 business days depending on the destination country. Additional information regarding shipping can be found in the „General Business Terms and Conditions” document available on the GLS General Logistics Systems Hungary Ltd. website https://gls-group.eu/HU/hu/altalanos-uzleti-feltetelek.
11.2.2. Hungarian Post Closed Corporation
Short name: Hungarian Post Plc.Company registration number: 01-10-042463Tax number: 10901232-2-44Headquarters: 1138 Budapest, Dunavirág utca 2-6.Mailing address: 1540 BudapestPhone: +36 1 767 8282Fax: +36 46 320 136Email: [email protected]: https://posta.hu/
The carrier delivers the ordered product to the User within 1 business day from the dispatch date. Further information regarding shipping can be found in the „General Terms and Conditions” document available on the Hungarian Post Plc. website https://www.posta.hu/ugyfelszolgalat/aszf
11.2.3. Csomagküldő.hu Limited Liability Company
Short name: Csomagküldő.hu Ltd.Company registration number: 01-09-202186Tax number: 25140550-2-41Headquarters: 1031 Budapest, Vízimolnár utca 10. 6. em. 54.Mailing address: 1031 Budapest, Vízimolnár utca 10. 6. em. 54.Phone: +36 1 400 88 06Email: [email protected]: https://www.csomagkuldo.hu/
Csoamgküldő.hu Ltd. operates in Hungary by delivering to parcel points and organizing delivery for international orders through partners, who handle deliveries abroad. Users can find information about these partners on the following website: https://www.csomagkuldo.hu/. Additional information regarding shipping can be found in the „General Terms and Conditions” document available on the Csomagküldő.hu website https://www.csomagkuldo.hu/webshopok/altalanos-szerzodesi-feltetelek-2018.
11.2.4. PostaPont Service Provider:
Hungarian Post Closed Corporation
Posta delivers the ordered product to the selected PostaPont within 1-2 business days from the dispatch date. Further information regarding shipping can be found in the „General Terms and Conditions” document available on the Hungarian Post Plc. website https://www.posta.hu/ugyfelszolgalat/aszf.
11.3. Shipping Fee
11.3.1. The gross amount of the delivery fee to be paid by the User can be known during the process of sending the order, even before sending the order. In the case of payment upon delivery, additional costs will incur for the buyer, the exact amount of which the User can know during the process of placing the order, even before sending the order.
11.4. Receipt of the Product
11.4.1. If the User unreasonably fails to accept the ordered product at the time of delivery – including when the User is unavailable despite multiple attempts by the Carrier to deliver, resulting in delivery failure – or in the case of MPL PostaPont delivery method, if the ordered product is not picked up at the selected locker within 10 days from its placement, or in the case of Csomagküldő Kft. package point delivery method, if the ordered product is not picked up at the selected package point within 7 days from its placement, the Service Provider is entitled to sell the ordered goods to a third party. In this case, if the product is returned to the Service Provider and the User has prepaid the purchase price of the ordered product, the Service Provider will refund the purchase price to the User – after deducting the transaction cost. The shipping fee is not included in the purchase price, and in such cases – which do not qualify as exercising the right of withdrawal – it will not be refunded.
11.4.2. The User checks the quantity, integrity, and presence of necessary documents (invoice) of the ordered product(s) at the place and time of delivery, upon receipt, and informs the Carrier of any damage, shortages, or other discrepancies. If the User notices any damage or discrepancies on the delivered product during delivery, the Carrier is obliged, upon the User's request, to itemize the goods and record any damages or discrepancies on the spot. The Carrier is primarily responsible for damages to the product during delivery; however, until the product is delivered to the User, the Service Provider bears the associated risk. However, the User's failure to perform the check at the time of receipt does not affect the User's warranty rights and the right of withdrawal without cause, which can still be exercised as described in section 12.
12. Defective Performance, Warranty, Guarantee, Right of Withdrawal/Termination
12.1. Defective Performance
12.1.1. The Service Provider performs defectively if the product does not meet the quality requirements stipulated in the contract or by law at the time of performance.
12.1.2. The Service Provider does not perform defectively if the User knew of the defect at the time of contracting or should have known of the defect at the time of contracting.
12.1.3. In the case of a purchase by a User qualifying as a Consumer, it must be presumed that any defect recognized by the User within one year after performance was already present at the time of performance, unless this presumption is incompatible with the nature of the item or the nature of the defect. In practice, this means that in the event of a defect recognized within one year, the burden of proof rests with the Service Provider to demonstrate that the defect did not exist at the time of performance.
12.2. Warranty for Defects
12.2.1. In the event of defective performance by the Service Provider, the User may assert warranty claims against the Service Provider in accordance with the provisions of the Civil Code.
12.2.2. The User may, at their discretion, assert the following warranty claims: Request repair or replacement, unless fulfilling the chosen claim would be impossible or would involve disproportionate costs for the Service Provider compared to other remedies. In the case of a contract between a User qualifying as a Consumer and the Service Provider for the sale of movable goods, provision of digital content, or provision of digital services, the User qualifying as a Consumer, in exercising their rights under warranty, cannot rectify the defect at the expense of the Service Provider themselves, nor can they have it rectified by another party.If repair or replacement is not requested or cannot be requested, the User may demand a proportionate reduction in the price or withdraw from the contract.
12.2.3. The User may switch from one chosen warranty claim to another, but the User bears the cost of this switch unless justified or caused by the Service Provider.
12.2.4. After discovering the fault, the User is obliged to promptly notify the Service Provider of the fault. A User qualifying as a consumer must notify the defect immediately upon discovery, but no later than two months from the discovery of the defect. In the case of a contract between a consumer and a business, a defect reported within two months of discovery must be considered as reported without delay. The consumer is liable for any delay in notification. However, the Service Provider reminds the User that beyond the two-year limitation period from the date of contract performance, warranty claims cannot be enforced. For used items, this period is one year.
12.2.5. In the case of a User qualifying as a Consumer, within one year from the performance, the assertion of warranty claims requires no further condition beyond notifying the defect if the User can prove that the product or service was provided by the Service Provider. However, after one year from the performance, the burden of proof shifts to the User qualifying as a Consumer to demonstrate that the defect recognized by them already existed at the time of performance.
12.3. Product Warranty
12.3.1. In case of a defect in movable property (hereinafter: product), the User qualifying as a consumer may, at their choice, assert their statutory warranty rights as defined in section 12.2 or claim product warranty rights in accordance with the provisions of the Civil Code.
12.3.2. As a product warranty claim, the User qualifying as a consumer may request the repair or replacement of the defective product.
12.3.3. The User qualifying as a consumer may exercise their product warranty rights against the manufacturer or distributor (hereinafter together: manufacturer).
12.3.4. The product is considered defective if it does not comply with the quality requirements in force at the time of placing on the market, or if it does not possess the characteristics specified in the description provided by the manufacturer.
12.3.5. The User qualifying as a consumer may assert their product warranty claim within two years from the date of the product being placed on the market by the manufacturer. After this deadline, the entitlement is forfeited.
12.3.6. In the event of asserting a product warranty claim, the User qualifying as a consumer must prove that the defect existed at the time the product was placed on the market by the manufacturer.
12.3.7. The manufacturer is exempt from the obligation of product warranty if they can prove that:
The product was not manufactured or placed on the market within the scope of their business activities, orThe defect was not recognizable according to the state of science and technology at the time of placing on the market, orThe defect in the product arises from the application of legislation or mandatory regulatory requirements.
It is sufficient for the manufacturer to prove one reason for exemption.
12.3.8. The consumer user may assert warranty claims against the business and product liability claims against the manufacturer simultaneously, concurrently, for the same defect. If the product liability claim is successfully asserted, the warranty claim for the replaced product or the part affected by the repair can only be asserted against the manufacturer thereafter.
12.4. Warranty
12.4.1. Mandatory Warranty
The Service Provider does not sell products subject to mandatory warranty as prescribed by law.
12.5. Size Exchange Service
If the User mistakenly ordered a product in the wrong size, the Service Provider undertakes to prepare the product in the newly specified correct size, in which case the User only has to pay a discounted amount without having to return the incorrectly sized product.
12.5.1. Extra Exchange Service
If the User mistakenly ordered a product in the wrong size or placed an order with an incorrect customizable design, the Service Provider agrees to produce the product in the newly specified, correct size or with the corrected design. In this case, the User must pay the discounted price offered by the Service Provider for the product, as well as the shipping costs, while the User may keep the originally ordered product. If the price of the newly ordered product with the corrected size is higher due to a size or style modification than the price of the originally ordered product, the User must also pay the difference in price between the two products, in addition to the discounted price and shipping costs.
The material costs for clothing vary depending on their size and color. The Service Provider will inform the User in advance about the discounted price and the exact amount of the price difference during the contact regarding the size exchange.
12.6.1. According to the Hungarian Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the sale of products in the online store operated by the Service Provider constitutes a distance contract as referred to in section 12.6. Typically, the Service Provider sells individually manufactured, non-pre-manufactured, personalized products tailored to the requirements of the User qualifying as a consumer. Therefore, in principle, the right of withdrawal cannot be exercised concerning these products based on section 29 (1) paragraph c) of the referenced Government Decree.
The products found under the categories „Products, Gift Ideas, Custom Products, and Customizable Designs“ (for example, the MyLife collection) in the online store are considered individually manufactured, non-pre-manufactured, personalized products tailored to the requirements of the User qualifying as a consumer. For products outside of these categories, the consumer is entitled to withdraw from the contract without justification within 14 days.
12.6.2. The Withdrawal Period:
a) In the case of a contract for the sale of goods: the period expires 14 days after the day on which the User or a third party designated by the User, other than the carrier, takes possession of the goods;b) For multiple goods ordered by the User in one order and delivered separately: the period expires 14 days after the day on which the User or a third party designated by the User, other than the carrier, takes possession of the last good;c) For a contract regarding the delivery of goods consisting of multiple lots or pieces: the period expires 14 days after the day on which the User or a third party designated by the User, other than the carrier, takes possession of the last lot or piece;d) In cases (a), (b), and (c) above, the User may also exercise their right of withdrawal during the period between the conclusion of the contract and the day of receipt of the goods.
12.6.3. If the User wishes to exercise their right of withdrawal, they must inform the Service Provider of their decision to withdraw from the contract by means of an unequivocal statement. The withdrawal statement can be made in any form, whether verbal or written.
The User can use the sample withdrawal form available at the following link:
Withdrawal Form TemplateAlternatively, the content can be copied from here:
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Withdrawal Form Template
(Complete and return this form only if you wish to withdraw from the contract)
Recipient: WeLoveShirts Kft.Address: 6000 Kecskemét, Ceglédi út 99.Email: [email protected], the undersigned ………………………………………………………………… declare that I am exercising my right of withdrawal concerning the contract for the sale of the following product/s:Date of receipt of the product:Name of the consumer:Address of the consumer:Consumer's signature (only if this form is submitted on paper):Date:
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The User exercises their right of withdrawal within the deadline if they send their written withdrawal statement before the expiry of the aforementioned deadline or verbally announce it on the last day of the deadline. The burden of proof rests with the User to demonstrate that they have exercised their right of withdrawal in accordance with the above and within the specified deadline.
12.6.4. The exercise of the right of withdrawal is not precluded by the unpacking of the product and the use necessary to determine the nature, characteristics, and functioning of the product.
12.6.5. The organization of the return of the product and the costs of return shall be borne by the User. The return of the goods can also be arranged in person, after prior scheduling with customer service.
12.6.6. Settlement between the Service Provider and the User shall take place within 14 days following the return of the goods or the receipt of the confirmation of the return of the product by the User. The 14-day period starts from the event that occurs earlier (receipt of the returned goods or confirmation of return). In case of withdrawal, the Service Provider is obliged to refund the purchase price of the product and the delivery costs to the User.
12.6.7. A consumer User cannot exercise the right of withdrawal in the following cases:
– in the case of a non-pre-manufactured product that has been produced based on the instructions or express request of the consumer User, or in the case of a product that has been clearly tailored to the individual needs of the consumer User (as defined in Section 12.6.1. of these Terms and Conditions, a product tailored to the individual needs of the consumer User refers to a product selected by the consumer User from the website, or ordered with a specific description, including selected type, color, size, as the Service Provider manufactures these products for the consumer User after receiving the order);– In the case of contracts for the supply of sealed audio or sealed video recordings or sealed computer software if they have been unsealed after delivery (withdrawal is possible before opening);– For digital content provided on a non-tangible medium if the performance has begun with the User's prior express consent and acknowledgment that they thereby lose their right of withdrawal after the performance has started.
12.6.8. Consequences of withdrawal:
12.6.8.1. If the User withdraws from the contract, the Service Provider shall reimburse all payments received from the User without undue delay and in any event not later than 14 days from the day on which the Service Provider is informed of the User's decision to withdraw from the contract. The Service Provider will carry out such reimbursement using the same means of payment as the User used for the initial transaction, unless the User has expressly agreed otherwise, and provided that the User does not incur any fees as a result of such reimbursement. For contracts regarding the sale of goods, the Service Provider may withhold the reimbursement until they have received the goods back or the User has supplied evidence of having sent back the goods, whichever is the earliest.
12.6.8.2. The User shall return the goods without undue delay and in any event not later than 14 days from the day on which the User communicates their withdrawal from the contract to the Service Provider. The deadline is met if the User sends back the goods before the period of 14 days has expired. The direct cost of returning the goods shall be borne by the User.
12.6.8.3. The User shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
12.6.9. Naturally, the right of withdrawal mentioned in this section and its exercisability do not in any way affect or influence the right of withdrawal mentioned in Section 12.2.2. of the GTC, regarding the Warranty, which can be exercised independently and regardless of the provisions presented in this section.
13. Responsibility disclaimer:
13.1. The Service Provider is not obliged to enter into contracts based on statutory requirements. The Service Provider freely decides whether to accept or reject the User's order. The Service Provider excludes liability for any resulting damages.
13.2. The Service Provider does not guarantee that the product meets any intended use envisioned by the User. The description and instructions provided for the product are indicative of its use, but the Service Provider is not liable for deviations arising from specific usage circumstances.
13.3. The Service Provider assumes no responsibility for any direct or indirect damages resulting from malicious use of the website or unavailability of the Internet service provider. The Service Provider cannot be held responsible for technical disruptions, such as electrical or computer network outages. Given that the Internet is an open network and cannot be considered secure, the Service Provider is not liable for damages arising from the destruction, delayed arrival, or other errors in electronically transmitted messages or orders for reasons beyond the Service Provider's control.
13.4. The Service Provider may terminate the possibility of using the website for individual Users or for all Users at any time and without justification by discontinuing the operation of the website. In this case, the Service Provider will fulfill already valid orders and other requests from the User, but will not be responsible for any other consequences.
13.5. The images of products and services displayed on the website may differ from reality and may be used as illustrations in certain cases. The Service Provider is not responsible for discrepancies arising from changes necessitated by reasons beyond its control, such as those initiated by the manufacturer or supplier without prior notice.
13.6. The Service Provider disclaims liability for delays, problems, errors, or damages resulting from incorrectly and/or inaccurately provided order data by the User.
13.7. Content downloaded by following external links found on the website is not under the control of the Service Provider. If requested by the rightful owner, the Service Provider will remove or modify the link. The Service Provider assumes no responsibility for content displayed or downloaded using such links.
14. Product Reviews
14.1. Users can evaluate the products found on the website in the form of comments and ratings. Registration on the website is not a prerequisite for leaving comments or ratings.
Anyone can submit comments, and the Service Provider is not responsible for the content of published comments and posts that cannot be recognized by it as potentially harmful to others. The Service Provider disclaims liability for damages caused by destructive programs or applications placed in individual comments, such as viruses, worms, macros, and other unlisted programs or applications, although it does its best to prevent and filter out such occurrences.
The Service Provider moderates comments before they are displayed.
14.2. General Provisions, Data Protection
After their publication, user comments become visible to other users in a way that allows the first name of the commentator to be identifiable, and the data posted in their comment is accessible, potentially identifying the user's identity. However, this is the responsibility of the user, and the Service Provider cannot be held liable for any consequences arising from this.
Users cannot post comments on behalf of other individuals or legal entities, and these comments cannot be unlawful, discriminatory, racist, hate-inducing, harmful, obscene, or related to religious or political views, nor can they infringe on the privacy of others, be offensive, or pose a threat to minors. Furthermore, they cannot contain content protected by law or contract, industrial secrets, intellectual property infringements, or distribute computer viruses, nor can they contain content that could potentially violate the rights and interests of the Service Provider or third parties.
Users are not allowed to engage in or facilitate activities related to the sale or placement of advertisements for real estate, movables, or services with their comments.
Users' comments may contain other content besides text (such as images, videos, audio, etc.), and other shared content may contain such elements. In the case of images or videos, they cannot depict other individuals, and regardless of content type, they cannot be unlawful, discriminatory, racist, hate-inducing, harmful, obscene, or related to religious or political views, nor can they infringe on the privacy of others or pose a threat to minors. They also cannot contain content protected by law or contract, industrial secrets, intellectual property infringements, or distribute computer viruses, nor can they contain content that could potentially violate the rights and interests of the Service Provider or third parties.
By accepting these terms, users consent to the publication of their personal data, information, and content, making them publicly accessible to other website users, thus potentially identifying the user's identity. However, this is the user's responsibility, and the Service Provider cannot be held liable for any consequences arising from this.
14.3. Publication
Comments published on the website are visible to all visitors.
By publishing a comment, the user waives any future claims based on the content of their comment.
The Service Provider assumes no responsibility for the content of comments; however, if a particular comment violates its own interests or the legitimate interests of others, as well as public interests, it may delete it without explanation.
Users can request the deletion of their comments from the Data Controller.
The Service Provider advises users to carefully consider their comments before posting them.
The unauthorized publication of personal data of a real person, without their consent, is prohibited and will be deleted if the person concerned did not make it public themselves.
Comments containing offensive images, hate speech, or links to websites promoting hate speech or intimidation are also prohibited.
Comments that insult or defame real persons, or those that are clearly associated with individuals and are offensive in title or content, cannot be published. If a user or individual feels offended by a comment about them, they can request its deletion, even if it does not otherwise meet the conditions discussed above.
14.4. Moderation
The Service Provider reviews and approves comments before publication.
The Service Provider asks the User to notify them via email if they come across a post that they believe violates any of these terms and principles, infringes upon the rights or legitimate interests of the User, Service Provider, or others, creates suspicion of criminal activity, or otherwise impedes civilized information exchange.
The Service Provider may delete or request deletion of offensive comments published on the website. Such comments may include those that:
Infringe upon the rights or interests of the Service Provider or others,Contravene laws or these terms and conditions.
The Service Provider does not edit or partially delete individual comments afterward; it either leaves them unchanged or deletes them entirely.
14.5. Intellectual Property
Content appearing in others' comments, which can be considered intellectual property (such as works, creations, scientific or other intellectual achievements), may only be used with the permission of the rightful owner (the author posting the content).
14.6. Liability
Statements placed on the website serve to inform the community of users visiting the website and do not bind the Service Provider in any way. No single statement on the website can be considered a contractual offer or acceptance of a contractual offer, nor can it be construed as legal or professional advice.
The author of a comment or post is responsible for its content, and the Service Provider bears no responsibility for it.
14.7. Other Rules Regarding Articles, Comments, and Contact
Articles published on the website by the Service Provider are protected by copyright laws. Sharing or quoting them outside the website is only permitted with proper attribution and adherence to citation rules. Sharing further requires taking the content in its entirety and in its original form. Authors of articles published on the website are responsible for their content.
These rules also apply to comments whose interpretation falls under these provisions due to their content.
If a User encounters a comment that they believe violates these terms or breaches data protection or consumer protection regulations, they are encouraged to send an email notification to [email protected].
15. Other Provisions
The Service Provider reserves the right to enforce and modify the legal protection regarding the content found on the website and the rules governing the use of the website, even for browsing Users without placing orders. Users can access these rules and statements continuously updated on the website in the legal declaration, this Terms and Conditions, and other informative documents.
16. Data Management, Data Protection
Information about data management conducted by the Service Provider is provided in the documents titled „Data Management Information” and „Information on the Use of Cookies”.
17. Modification of Contractual Terms
17.1. The Service Provider reserves the right to unilaterally modify the contractual terms at any time without prior notice or separate notification.
17.2. The contractual terms applicable to individual orders always correspond to the specific terms and conditions attached to the final confirmation of the given order, which creates the contract.
18. Applicable Law, Dispute Resolution
18.1. The contracting parties declare that they will act in accordance with the requirements of good faith and fairness in exercising their rights and fulfilling their obligations arising from these contractual terms, cooperating mutually.
18.2. The contracting parties will cooperate in resolving any disputed issues amicably, out of court, in the shortest possible time and at the lowest cost. If this fails, the User can initiate legal proceedings at the court of the Service Provider's registered office, specifically at the Kecskemét District Court.
18.3. Regarding issues not addressed in these contractual terms, the following Hungarian laws and regulations apply:
– Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence, or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC;– Act V of 2013 on the Civil Code;– Act CLXIV of 2005 on Trade;– Act CLV of 1997 on Consumer Protection;– Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses;– Act XLVIII of 2008 on the basic conditions and certain restrictions of commercial advertising;– Act CVIII of 2001 on certain issues of electronic commerce services and information society services;– Government Regulation 19/2014 (IV. 29.) on the procedure for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business.
19. Complaints, Enforcement of Rights, Oversight over the Service Provider
19.1. Complaints
19.1.1. Consumers may address complaints regarding the behavior, activities, or omissions related to the direct sale or distribution of goods to consumers by the Service Provider, its members, employees, or persons acting on behalf of or in the interest of the Service Provider, as well as complaints about the quality of the goods, personally, by letter, by phone, or by email (via [email protected]) using the following contact information:
WeLoveShirts Kft.
Address: 6000 Kecskemét, Ceglédi út 99.Email: [email protected] number: +36 76 200 249 (not toll-free, available Monday to Friday from 09:00 to 17:00)
The Service Provider handles complaints and inquiries at its premises located at 99 Ceglédi Road, Kecskemét, 6000.
The Service Provider promptly examines oral complaints and, if necessary, remedies them immediately. If this is not possible or if the User disagrees, or in the case of a written complaint, the Service Provider shall respond in writing within thirty days at the latest.
a) In the case of an orally presented complaint in person, the Service Provider shall provide an immediate response,b) In the case of a complaint presented by phone or in writing, the Service Provider shall send a written substantive response within 30 days of receiving the complaint.
Oral complaints made by phone are assigned a unique identifier by the Service Provider.
In addition, when handling complaints presented orally and by phone, the Service Provider follows the rules for handling written complaints.
The minutes of the complaint contain the following information:
a)The name and address of the Consumer,b) The place, time, and method of presenting the complaint (in person, by phone, by email, or by letter),c)A detailed description of the Consumer's complaint, including a list of documents, papers, and other evidence presented by the Consumer,d)The Service Provider's statement regarding its position on the Consumer's complaint, if an immediate investigation of the complaint is possible,e)The signature of the Consumer, except in the case of a complaint presented by phone,f)The place and time of recording the minutes,g)In the case of a complaint made by phone, a unique identifier number for the complaint.
The Service Provider shall respond to written complaints within thirty days of receipt, in writing and in a substantiated manner, and shall take measures to communicate the response to the Consumer. The Service Provider is obliged to justify its decision if the complaint is rejected.
In the event of rejecting the complaint, the Service Provider shall inform the Consumer in writing about the authorities or alternative dispute resolution bodies to which they may refer the matter, depending on the nature of the complaint. This information shall include the seat, telephone and internet contact details, and mailing address of the competent authority or the alternative dispute resolution body according to the Consumer's place of residence or habitual residence. The information shall also cover whether the Service Provider has submitted a general submission to the alternative dispute resolution body, in which it undertakes to submit to the alternative dispute resolution procedure and, in the absence of an agreement, to comply with the decision made in such a procedure.
The Service Provider may waive the investigation of a repeated complaint made by the same Consumer, which is identical in substance to a previous complaint that has already been answered, as well as complaints made by an unidentified person.
The Service Provider shall retain the minutes of the complaint and a copy of the response for three years and shall present them to supervisory authorities upon request.
19.1.2. Option to Turn to the Arbitration Board
The User (Consumer) may request the free procedure of the arbitration board regarding the quality and safety of the product, the application of product liability rules, the quality of the service, as well as the conclusion and performance of the contract between the parties.
If the Consumer has a residence or habitual residence in Hungary, then the arbitration board operating alongside the county (capital) chambers of commerce and industry is competent. The contact details of the arbitration boards can be found on the website https://www.bekeltetes.hu/index.php?id=testuletek.
In their request, the Consumer may specify a different arbitration board other than those mentioned above.
Arbitration Board competent for the Service Provider's registered office:
Csongrád-Csanád County Arbitration Board
Address: 6721 Szeged, Párizsi krt. 8-12Phone: +36 62 554 250/118 extensionChairman: Dr. Péter Károly HorváthEmail: [email protected]: https://www.bekeltetes-csongrad.hu/
In the absence of a residence or habitual residence of the Consumer in Hungary:
The jurisdiction of the arbitration board is based on the registered office of the company concerned with the consumer dispute or the authorized representative of such a body.
The Service Provider is obliged to cooperate in the arbitration board procedure.
The arbitration board is an independent body operating alongside the county (capital) chambers of commerce and industry. It has jurisdiction over the out-of-court settlement of consumer disputes on the topics mentioned above: attempting to reach a settlement and, in the event of failure, making a decision to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights.
Upon request of the Consumer or the company, the arbitration board provides advice on the rights and obligations of the Consumer.
19.1.3. If the User resides in the European Union, they can utilize the European Commission's online dispute resolution tool for products or services purchased online.
The European Commission's online dispute resolution platform is available at
Website: https://webgate.ec.europa.eu/odr
This internet-based platform was established by the EU for consumers who wish to file a complaint regarding products or services purchased online and seek the intervention of a neutral third party (arbitration board) to handle the complaint. Further information about the online dispute resolution platform and its use can be found on the website provided above.
19.1.4. If the User has a complaint regarding the quality of the goods, the behavior, activity, or omission of the Service Provider (member, employee), the quality of the service, or the application of liability rules, they can turn to the consumer protection authority of the capital city or county according to their place of residence in Hungary. The contact details of the territorially competent government offices can be found on the website http://kormanyhivatalok.hu.
The User can also address their complaint to the consumer protection authority based on the Service Provider's registered office:
Bács-Kiskun County Government Office
Department of Transport, Technical Licensing, and Consumer Protection Consumer Protection Division
Address: 6000 Kecskemét, Szent István krt. 19/AMailing address: 6000 Kecskemét, Szent István krt. 19/APhone: +36 76 795 710Email: [email protected]: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun
19.2. Supervision
19.2.1. The registration number and the name of the authority overseeing the activity registered by the commercial authority:
Registration number: 4512-7/2019
Contact details of the authority:
Kecskemét Metropolitan Municipality Mayor's Office
Address: 6000 Kecskemét, Kossuth tér 1.Mailing address: 6000 Kecskemét, Kossuth tér 1.Phone: +36 76 512 215Fax: +36 1 391 1410Email: [email protected]: http://kecskemet.hu/?r=2006&l=
19.2.2. Supervision regarding data processing: The User can enforce their rights in court and also turn to the National Authority for Data Protection and Freedom of Information:
National Authority for Data Protection and Freedom of Information
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/cMailing address: 1530 Budapest, Pf.: 5.Phone: +36 1 391 1400Fax: +36 1 391 1410Email: [email protected]: http://www.naih.hu/
If the User chooses to pursue legal action in court, the lawsuit can be filed before the court having jurisdiction over their place of residence or habitual residence, as the court has jurisdiction over the adjudication of the case.
May 08, 2024.
WeLoveShirts Kft.